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Customer Experience Airport Services Duty Officer - Dar Es Salaam

Published on 15.01.2022

Company

Website : https://www.qatarairways.com/en-tz/homepage.html
Industries :
Airport and shipping services
Transport, logistics, postal services
Job ads : See our Job Ads
Qatar Airways is one of the Middle East's largest network airlines, operating an extensive network of international services in the... read more

Job Ad & Profile Description

Position : Customer Experience Airport Services Duty Officer - Dar Es Salaam

About The Role

We are recruiting for an Airport Services Duty Officer based in Dar Es Salaam, Tanzania.

In this role, you will supervise and control flight-handling activities such as flight editing, check-in, transfers and boarding, in order to ensure a high service standard. You will achieve optimum customer satisfaction and on-time department of flights. You will also have overall control of the shift as a direct representative of the Airport Services Manager. You will also ensure punctuality and safety of all Qatar Airways operations.

Specific Accountabilities Include

  • Ensuring that passenger and aircraft handling practices conform to the safety and security standards
  • Ensuring that all QR aircraft handling standards are met on a shift basis
  • Managing and controlling manpower on the shift, in order to optimize utilization and to maintain staff morale and discipline
  • Ensuring proper allocation of manpower and resources in the airport operations
  • Completing checks to ensure adequate standards are maintained
  • Resolving customer problems and complaints while on duty and working with all departments including Customer Relations to provide resolutions for complaint handling
  • Facilitating ramp handling activities in liaison with GHA, Caterers, Fueling, Maintenance, Cargo, and Crew to expedite departure

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

Required profile for job ad : Customer Experience Airport Services Duty Officer - Dar Es Salaam

Qualifications

About you

The successful candidate will have the following qualifications and skills:

  • Relevant experience in an airline or reputed Ground Handling Operations at supervisory level.
  • Strong background in Airport or GHA Operations
  • Good understanding of Conditions of Carriage, International Civil Aviation Safety and Security Procedures in accordance with ICAO and IATA.
  • Overall knowledge of airport functions within passenger and baggage handling, weight and balance and dangerous goods regulations.
  • Excellent customer focus and service delivery.
  • Right to live and work in the United States.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

Job criteria for job ad : Customer Experience Airport Services Duty Officer - Dar Es Salaam
Job category :
Services
Industries :
Airport and shipping services
Employment type :
Permanent contract
Region :
Arusha - Dar es Salaam - Dodoma - Geita - Iringa - Kagera - Katavi - Kigoma - Kilimanjaro - Lindi - Manyara - Mara - Mbeya - Morogoro - Mtwara - Mwanza - Njombe - Pemba - Pwani - Rukwa - Ruvuma - Shinyanga - Simiyu - Singida - Songwe - Tabora - Tanga - Zanzibar
Experience level :
2 to 5 years
Educational level :
Bachelor
Number of Position(s) : 1

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