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Developer ServiceNow (ITSM)

Published on 13.05.2023


Website :
Industries :
IT, software engineering, Internet
Temporary work, recruitment
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Job Ad & Profile Description

Position : Developer ServiceNow (ITSM)

We are looking for Developer ServiceNow (ITSM) profiles for a remote assignment for our client, an IT service.




  • Serve as the primary ServiceNow ITSM/ITOM technical point of contact for business users and internal teams.
  • Define technical solutions by design that are aligned with ServiceNow ITOM/ Automation/ ITSM implementation best practices.
  • Maintain expert knowledge of Incident, Request and Problem modules.
  • Responsible for development on the ServiceNow platform to support BAU and enhancement needs for ITSM, ITBM, ITOM, CMDB and CSM modules.
  • Responsible for coding, testing, implementing, maintaining and supporting changes to the application.
  • Customise ServiceNow applications and facilitate the deployment of new applications and modules, configure the application user interface and configure the workflow.
  • Ensure project quality to guarantee customer satisfaction.
  • Ensure that the appropriate tools and processes are in place to provide a reliable and repeatable development/production environment.
  • Ensure consistency of tool configuration across development, QA and production environments.
  • Identify system deficiencies and recommend solutions.
  • Ensure that the latest version of the ServiceNow application is implemented on time with minimal or no disruption to IT operations.
  • Maintenance and continuous improvement of processes, standards, policies, work methods and tools.
  • Participate in the design and implementation of ServiceNow at our customers' sites.
  • Participate in workshops with functional consultants to understand and define requirements.
  • Propose the most relevant technical solutions for clients.
  • Carry out the mock-up of the requirements.
  • Work with the ServiceNow team and business stakeholders to monitor slippage and resolve technical issues and critical path challenges.
  • Continuously monitor production and end-user requirements.
Required profile for job ad : Developer ServiceNow (ITSM)
  • Bachelor's degree in software engineering or a related field.
  • 3+ years of successful experience as a consultant on ServiceNow and in the deployment of ServiceNow tools/modules such as ITSM / ITBM / ITOM / CMDB.
  • 3+ years’ experience on ServiceNow, preferably with an IT integrator (Cap Gemini, Orange Business Service, etc.).
  • Experience working on various modules and integrations in the ServiceNow environment, such as ITSM (required), ITOM, CSM, Vulnerability, etc.
  • Experience of delivering ServiceNow global service implementations/migrations/catalogues.
  • Good working knowledge and experience of JavaScript / HTML / CSS / AJAX/ Angular/ Bootstrap / Jelly Script.
  • Proficiency in client and server-side scripting, record producers, workflows, wizards, reporting and best practices.
  • Strong knowledge of ITSM and IT operations management.
  • Understand the ServiceNow ecosystem and be able to demonstrate practical expertise with ServiceNow.
  • You enjoy collaborative environments that use agile methodologies to encourage creative thinking and find innovative ways to develop cutting edge technologies.
  • Intuitive person, able to manage change and demonstrate good time management.
  • Proven interpersonal skills while contributing to the team effort by achieving related results as required.
  • Update technical knowledge by attending training workshops and consulting publications.
  • Expert level skills in the ITOM / ITSM product line, including current CIS ITOM / ITSM certification(s).
  • Certified Implementation Specialist - IT Service Management (ITSM).
Job criteria for job ad : Developer ServiceNow (ITSM)
Job category :
IT, new technologies
Industries :
IT, software engineering, Internet
Employment type :
Permanent contract - Freelance
Region :
Arusha - Dar es Salaam - Dodoma - Geita - Iringa - Kagera - Katavi - Kigoma - Kilimanjaro - Lindi - Manyara - Mara - Mbeya - Morogoro - Mtwara - Mwanza - Njombe - Pemba - Pwani - Rukwa - Ruvuma - Shinyanga - Simiyu - Singida - Songwe - Tabora - Tanga - Zanzibar - International
City : / Remote Work
Experience level :
5 to 10 years
Educational level :
Key Skills :
Number of Position(s) : 10
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