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Process Manager (Travel Industry)

Published on 14.05.2022


Website :
Industries :
Tourism, leisure activities
Transport, logistics, postal services
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BCD Travel aide les entreprises à rationaliser les coûts pour leurs voyages d’affaires. Nous fournissons aux voyageurs des outils innovants... read more

Job Ad & Profile Description

Position : Process Manager (Travel Industry)

Do you want to work in a fast-paced and exciting environment, where no two days are the same? You will be a member of a motivated, multinational team that constantly need to adjust to changes and market developments. If you are up for a challenge in a complex yet fun environment, we are looking for a Process Manager, Strategic Operations to join our European team.

Process Manager (Travel Industry)

Full-time, based in Europe

We’re BCD Travel, one of the world’s leading corporate travel management companies with offices around the globe. We help our clients travel smart and achieve more. People join our company because we provide a dynamic work environment, where no two days are the same. And our people stay with us because we care about their work-life balance. But don’t just take our word for it: we've been voted top place to work and recognized by Investors In People, Flexjobs and Forbes.

In this role you collaborate closely with other teams, suppliers and clients to guarantee standardization of processes following best practice. You will contribute to the successful delivery of projects and initiatives within the Service and Commercial Development team. You will also collaborate with stakeholders across the organization to ensure understanding of each initiative and its impact to our organization to assure that the solution we create addresses the business requirements.

A snapshot of this opportunity

  • Supports initiatives and ensure all project standards are adhered to and the agreed business benefits are realized
  • Collaborate closely with other teams, suppliers and clients to guarantee standardization of processes following best practice
  • Serve as a process, project and/or product subject matter expert
  • Provide recommendations and solutions that takes into account the nature of our organization and culture as well as the relationship we have with others in the industry
  • Serve as liaison point between the account, the region and the project team
  • Support the Identification of best practices in the customer experience and in operation efficiency from both in and out of the industry, be able to apply these ideas and concepts to our organization, develop plans and facilitate implementation of those best practices
  • Help define and implement best practices across Operations, Account Management, Technology and financial areas as related to specific projects Deliver successful project outcomes and yield results established in project objectives
  • Prepare risk assessments, establishing contingency plans for risk areas

Required profile for job ad : Process Manager (Travel Industry)

How you can set yourself apart

  • Experience in the corporate travel industry including agency operations
  • Thorough knowledge of the internal corporate travel operational processes and services
  • Extensive knowledge of travel industry internal technologies (GDS, scripts, TA, OBT’s, fulfillment technology etc.)
  • Experience in an international working environment
  • Excellent English language skills, proficiency in a second language of the region is a plus
  • Proficiency in Microsoft Office
  • Good communication and influencing skills and proven experience of working and building an effective relationship with internal and external stakeholders
  • Strong organizational and project management skills
  • Ability to prioritize and meet deadlines

What we offer you


  • At BCD Travel, we work with highly motivated and passionate people.
  • We value open communication, collaboration, and a flexible work-life balance.
  • We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list.
  • We make a difference through charitable activities in our communities across the globe.
Job criteria for job ad : Process Manager (Travel Industry)
Job category :
Industries :
Tourism, leisure activities
Transport, logistics, postal services
Employment type :
Permanent contract - Fixed-term contract
Region :
Arusha - Dar es Salaam - Dodoma - Geita - Iringa - Kagera - Katavi - Kigoma - Kilimanjaro - Lindi - Manyara - Mara - Mbeya - Morogoro - Mtwara - Mwanza - Njombe - Pemba - Pwani - Rukwa - Ruvuma - Shinyanga - Simiyu - Singida - Songwe - Tabora - Tanga - Zanzibar - International
Experience level :
2 to 5 years
Educational level :
Spoken language :
Number of Position(s) : 1

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