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Second Level Operations Specialist

Published on 08.06.2021

Company

Website : https://www.ericsson.com/en
Industries :
IT, software engineering, Internet
Electric, electronic, optical and precision equipments
Services other
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Ericsson is one of the leading providers of Information and Communication Technology (ICT) to service providers. We enable the full value of... read more

Job Ad & Profile Description

Position : Second Level Operations Specialist

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team.

Are you in?

Our Exciting Opportunity!

We are now looking for a Second Level Operations Specialist that will be responsible for the coordination, management, execution and reactive maintenance activities that require a higher level of support than offered by the 1st level Operations. This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. Your work will in part from our customer legacy!

You will help with Assurance support activities

  • Incident management
  • Problem management
  • System administration and Billing operations
Required profile for job ad : Second Level Operations Specialist

To be successful in the role you must have

  • Bachelor level, in engineering (IT, Telecom)
  • 3-5 years’ experience of deploy system test and lead testing team.
  • Experience in handling hardware case for different OEM
  • Good skills in Linux server administration
  • Good analytical skills in adhoc troubleshooting.
  • Hands on experience in support queries towards 3rd Level customer support

You should also have:

  • Experience in multi vendor environment.
  • Knowledge of Managed Service telecom operations practice
  • Knowledge - sharing and collaboration skills
  • English skills
  • Delivering results & meeting customer expectations
  • Analyzing and Creating & innovating
  • Working with people
  • Applying expertise & technology
Job criteria for job ad : Second Level Operations Specialist
Job category :
IT, new technologies
Production, maintenance, quality
Industries :
Electric, electronic, optical and precision equipments
IT, software engineering, Internet
Services other
Employment type :
Permanent contract
Region :
Arusha - Dar es Salaam - Dodoma - Geita - Iringa - Kagera - Katavi - Kigoma - Kilimanjaro - Lindi - Manyara - Mara - Mbeya - Morogoro - Mtwara - Mwanza - Njombe - Pemba - Pwani - Rukwa - Ruvuma - Shinyanga - Simiyu - Singida - Songwe - Tabora - Tanga - Zanzibar
Experience level :
2 to 5 years
Educational level :
Bachelor
Number of Position(s) : 7

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