Google Play

Supervisor/Team Leader (Corporate Travel)

Published on 14.05.2022

Company

Website : https://www.bcdtravel.com
Industries :
Tourism, leisure activities
Transport, logistics, postal services
Job ads : See our Job Ads
BCD Travel aide les entreprises à rationaliser les coûts pour leurs voyages d’affaires. Nous fournissons aux voyageurs des outils innovants... read more

Job Ad & Profile Description

Position : Supervisor/Team Leader (Corporate Travel)

Are you currently a Senior Travel Consultant or a Supervisor and are you looking for a new challenge? We are looking for a Supervisor/Team Leader to join the Airbus Team! You will be a member of a newly created multinational team that constantly needs to adjust to changes and market developments. Apply today and come fly with us to success!

Supervisor/Team Leader (Corporate Travel)

Full-time/Part-time, based in France, Germany, Spain or Poland (BCD Office or Home Office)

In this role, you are responsible for day-to-day management of a travel consultant team, including managing key performance indicators (KPI), workload, providing support and coaching.

You are the primary point of contact for the team members and actively coach and develop the team to meet and exceed all performance targets.

A snapshot of this opportunity

 

  • Meet and exceed all performance targets and give feedback to the operations manager
  • Support, assist and coach travel agents to maximize efficiency and productivity
  • Works with performance data to maximum the effectiveness and efficiency of the team
  • Take proactive actions to improve internal and external customer satisfaction
  • Handle client reservations
  • Control and manage customer complaints and general queries
  • Control the workload of your team
  • Motivate and develop responsibility of team members by constant involvement, coaching and clear appraisal
  • Actively participate in the main HR processes: planning, evaluation, coaching and appraisal
  • Assists in the hiring and onboarding of new employees
  • Expertly uses the appropriate BCD Travel tools and systems to provide coaching and support to the Travel Consultant team
  • Strong understanding of a client travel policy and can appropriately guide and consistently provide consultation to the customer
  • Maintains knowledge of necessary regulations (DOT, TSA, passports, visas, etc.)
  • Supports BCD Travel and client driven initiatives
  • Anticipates and helps on potential challenges that may arise for the consultant
  • Reviews global distribution systems (GDS) queues daily to maintain quality control
Required profile for job ad : Supervisor/Team Leader (Corporate Travel)

How can you set yourself apart

  • Bachelor’s degree, or equivalent/ corporate travel management industry work experience
  • Solid working knowledge of the travel industry, policies, procedures, and processes
  • Advanced skills on travel industry systems (i.e. GDS) Amadeus
  • Strong verbal and written communication skills in English and German or English and French or English and Spanish
  • Proficiency in Microsoft Office applications
  • Demonstrated internet research skills for customer information
  • Ability to handle multiple priorities simultaneously
  • Able to work flexible hours, independently, exercising discretion and judgment
  • Demonstrated excellent professional customer service and problem resolution skills
  • Strong problem solving and/or critical thinking skills

What we offer you

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique and global experiences that empower you to develop and grow within the organization. Sustainability and helping others are also a priority to us. We make a difference through charitable activities in our communities across the globe.

Job criteria for job ad : Supervisor/Team Leader (Corporate Travel)
Job category :
Tourism, hotel business and catering
Transport, logistics
Industries :
Tourism, leisure activities
Transport, logistics, postal services
Employment type :
Fixed-term contract
Region :
Arusha - Dar es Salaam - Dodoma - Geita - Iringa - Kagera - Katavi - Kigoma - Kilimanjaro - Lindi - Manyara - Mara - Mbeya - Morogoro - Mtwara - Mwanza - Njombe - Pemba - Pwani - Rukwa - Ruvuma - Shinyanga - Simiyu - Singida - Songwe - Tabora - Tanga - Zanzibar - International
Experience level :
2 to 5 years
Educational level :
Bachelor
Spoken language :
englishfluent
frenchfluent
spanishfluent
Number of Position(s) : 1

Share this offer with your network

Other jobs that might interest you

Head Chef

19/05/22 | EMIRATES LEISURE RETAIL

Job Purpose To manage all aspects of the restaurant(s) and café(s) kitchens and culinary offer, building an effective and motivated team which delivers consistent operational standards. Assisting in all aspects of brand standards, supplier relationships, ...

Region of : Zanzibar

Senior Travel Consultant (German Speaker)

13/05/22 | BCD TRAVEL

o you want to work with one of the Top BCD clients? Join our multinational and virtual Siemens team! We’re looking for a Senior Travel Consultants who enjoy both a buzz and a challenge. Apply today and take your career to the next level! Senior Travel Con ...

Region of : Arusha - Dar es Salaam - Dodoma - Geita - Iringa - Kagera - Katavi...

Travel Consultant T24 Europe

16/05/22 | BCD TRAVEL

Job Description Do you want to work in a fast-paced and exciting environment, where no two days are the same? We’re looking for a Travel Consultant with Business Travel Industry experience who wants to join our T24 Europe Team. Travel Consultant, T24 Euro ...

Region of : Arusha - Dar es Salaam - Dodoma - Geita - Iringa - Kagera - Katavi...