Supervisor/Team Leader (Corporate Travel)

Are you currently a Senior Travel Consultant or a Supervisor and are you looking for a new challenge? We are looking for a Supervisor/Team Leader to join the Airbus Team! You will be a member of a newly created multinational team that constantly needs to adjust to changes and market developments. Apply today and come fly with us to success!

Supervisor/Team Leader (Corporate Travel)

Full-time/Part-time, based in France, Germany, Spain or Poland (BCD Office or Home Office)

In this role, you are responsible for day-to-day management of a travel consultant team, including managing key performance indicators (KPI), workload, providing support and coaching.

You are the primary point of contact for the team members and actively coach and develop the team to meet and exceed all performance targets.

A snapshot of this opportunity

• Meet and exceed all performance targets and give feedback to the operations manager
• Support, assist and coach travel agents to maximize efficiency and productivity
• Works with performance data to maximum the effectiveness and efficiency of the team
• Take proactive actions to improve internal and external customer satisfaction
• Handle client reservations
• Control and manage customer complaints and general queries
• Control the workload of your team
• Motivate and develop responsibility of team members by constant involvement, coaching and clear appraisal
• Actively participate in the main HR processes: planning, evaluation, coaching and appraisal
• Assists in the hiring and onboarding of new employees
• Expertly uses the appropriate BCD Travel tools and systems to provide coaching and support to the Travel Consultant team
• Strong understanding of a client travel policy and can appropriately guide and consistently provide consultation to the customer
• Maintains knowledge of necessary regulations (DOT, TSA, passports, visas, etc.)
• Supports BCD Travel and client driven initiatives
• Anticipates and helps on potential challenges that may arise for the consultant
• Reviews global distribution systems (GDS) queues daily to maintain quality control

How can you set yourself apart

• Bachelor’s degree, or equivalent/ corporate travel management industry work experience
• Solid working knowledge of the travel industry, policies, procedures, and processes
• Advanced skills on travel industry systems (i.e. GDS) Amadeus
• Strong verbal and written communication skills in English and German or English and French or English and Spanish
• Proficiency in Microsoft Office applications
• Demonstrated internet research skills for customer information
• Ability to handle multiple priorities simultaneously
• Able to work flexible hours, independently, exercising discretion and judgment
• Demonstrated excellent professional customer service and problem resolution skills
• Strong problem solving and/or critical thinking skills

What we offer you

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique and global experiences that empower you to develop and grow within the organization. Sustainability and helping others are also a priority to us. We make a difference through charitable activities in our communities across the globe.