CV Profile No.67705

Liaised between customers and organization with particular focus on working with sales department. Offered internal and external customers first-rate customer service to maximize satisfaction and business success. Worked with clients to address and respond to client and partnership management issues. Created training guides and in-person and online training courses to improve customer user experience in environment. Produced and implemented customer satisfaction guarantee program which directly resulted in 80% increase in sales Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team. Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay. Carried out opening and closing functions to meet operational needs underpinning strong customer service.

Supervising Field work Issuing items from the warehouse to the field and from field back to warehouse Managing field Teams performance and develop improvement plans Submit Documentation and reports to Upper Management