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CV Profile No.75052

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Profile details

Job category searched
» Management
» Services
» Tourism, hotel business and catering
» Cleaning, security, surveillance
» Hotel business, catering
» Real-estate, architecture, town planning
» Services other
» Tourism, leisure activities
Professional experience . More than 10 years
Professional Experience: 
General Manager
Kingsgate Nandoni Lifestyle Resort
Since 02.2021
As the General Manager , I am responsible for all aspects of operations at the hotel, to day-to-day staff management and guests. I am the ambassador for the brand and the hotel. Providing leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction. Work Very closely with the hotel owners and other stake holders. Responsible for managing the Hotels management team (HOD's) and overall hotel targets to deliver an excellent Guest experience. As the unit General Manager one my key result areas (KRA) is to manage between profitability and guest satisfaction measures.
Operations Manager
Zebula Golf Estate & Spa
03.2018 - 06.2020
Daily overseeing & managing of the estate or hotel operations to ensure a positive experience for all our GUESTS & Holiday Home Owners
Executive Housekeeper
Zebula Golf Estate & Spa
06.2011 - 02.2018
Managing a team of eight supervisors and sixty staff members (cleaners, drivers & laundry attendants), 4 Maintenance Handy Man, 2 Motor Mechanics, 1 Auto Electrician and 1 Workshop General Assist Preparation of daily work schedules for lodge rooms, clubhouse, rental houses, Maintenance & Mechanical Workshop Departments. Managing of the cleaning of 20 deluxe chalets (Graded 4 Star, 16 Roomed 5 Star Graded Lodge, 60 Self catering rental (4 - 6 bed roomed) houses and the main clubhouse, restaurants, conference venues.
Assistant Executive Housekeeper
Zebula Golf Estate & Spa
05.2007 - 05.2011
Daily management of cleaning contract companies on site so as to ensure conformity to the stipulated standards for all Rental Pool Houses. Daily management of onsite laundry operations, Maintenance & Mechanical Workshop operations. Managing of staff accommodation and transport.
Rooms Division Manager
Rainbow Hotel Victoria Falls
09.2005 - 11.2006
Responsible for the day to day management of the entire room division sections, Housekeeping, Front Desk, Reservations, Maintenance and Concierge.
Skills
Planning & Organisation, customer service, leadership & delegation, problem solving, negotiation skills, attention to detail
Education . Bachelor
Undergraduate Degree
University of Zimbabwe
01.2000 - 07.2004
Undergraduate degree programme in Tourism and Hospitality Management
Accredited Assessor Training
Sondela Academy
01.2015 - 06.2015
Training to conduct outcome based assessments
Project Management Training
LinkedIn Learning
02.2021 - 03.2021
Certificate Of Completion Project Management Foundations Budgets Certificate Of Completion Project Management Foundations Communication Certificate Of Completion Project Management Foundations Ethics Certificate Of Completion Project Management Foundations Requirements Certificate Of Completion Project Management Foundations Schedules Certificate Of Completion Project Management Foundations Teams Certificate Of Completion Project Management Foundations
Languages
afrikaansbeginner
englishnative
frenchbeginner
More information
in 1 month
Arusha - Dar es Salaam - Kilimanjaro - Zanzibar - International
Bela Bela
Permanent contract
08.08.2022
13

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